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FAQ
Frequently asked questions
Everything you need to know before you book. If your question isn't here, contact us.
Booking & Payments
How does the deposit work?
What's your cancellation policy?
Can I reschedule?
Do you offer gift cards?
Intro Days
I've never climbed before. Is that okay?
What gear do I need to bring?
How many people can come?
What if the weather is bad?
How physically fit do I need to be?
Guided Climbing Days
What's the difference between an intro day and a guided day?
Can I bring a climbing partner?
Do I need my own gear?
How do you choose the routes?
Training Program
What's included in the monthly fee?
Why is there a 3-month minimum?
What's the difference between 1:1 and small group?
Expeditions
What does 'full-service trip planning' mean?
What's the travel package add-on?
How fit do I need to be for an expedition?
The Lab
What grade should I climb to attend?
What's included in the $900?
How is this different from a guided climbing weekend?
Photography
How does the photography add-on work?
Who are the photographers?
Service Area & Travel
Where are you based?
Do you travel to guide outside SoCal?
What about international trips?
FAQ | Soul and Summit
